Wrong Parts Ordered / Decide Not to Keep Parts
AFE Intake Store has very detailed product descriptions and product fitments, We make every attempt to accurately describe the parts we sell and clearly state their intended application. It is strongly recommended that the customer verify that all parts match the intended application before submitting an order. In the case the wrong part is ordered by the customer or if the part is no longer wanted, the customer must contact AFE Intake Store within 30 days of receiving the item to request a refund or exchange. Any costs incurred by AFE Intake Store for unauthorized shipment refusal and without first obtaining an RMA number from AFE Intake Store, will result in those costs being deducted from any refunds or store credit that the customer is entitled to. This policy DOES apply to phone orders, and our reps are not responsible for any errors over the phone. It is the customer’s responsibility to review the receipt e-mailed to them for accuracy and notify AFE Intake Store immediately if a wrong item is ordered so changes can be made before the part is shipped. After 30 days have passed since you have received the item, all sales are final. To return the part(s) the customer must obtain an approved RMA number from AFE Intake Store and ship back all item(s) via prepaid standard ground shipping in their original packaging with 100% of the original contents. Items sent back without an approved RMA number will be refused. A 25% restocking fee will be charged on any order that is returned for a refund, or 10% restocking fee items returned for store credit. Shipping charges are non-refundable including actual shipping costs incurred by AFE Intake Store with any “Free Shipping” offer. Additional fees may be charged for any missing parts, damage to the item, or if it is not in resalable condition. No Returns on any parts that have been installed, modified, painted, or damaged.
A Return Authorization Number that is issued by AFE Intake Store is valid for 15 days from the day that it is issued. Items must be sent using a service that is trackable and shows it is in the courier's possession no later than 15 days from the day that the RMA is issued. If your package is sent beyond the 15 day allotted time limit, AFE Intake Store reserve the right to refuse the return. AFE Intake Store also will not issue another RMA # for this item if the previously issued RMA # has expired already.
Damaged or Defective Parts
Sometimes parts may be received by the customer, damaged or deffecitve, however rare these occurances are, damages may still occur. These defects must be clearly described to AFE Intake Store support staff, and pictures may be required to verify the reported defects in order to authorize a return. It is strongly recommended that all items be inspected for damage or defects upon receiving them. In the case damaged parts are received, the customer must contact AFE Intake Store within 15 business days to report the incident. After 15 business days all claims of damaged or defective parts will be refused. AFE Intake Store must be notified of defect or damage before the part is installed, painted, or modified in any way. The shipping damage claim will be filed with the shipper by AFE Intake Store. Once AFE Intake Store has confirmation that the shipping damage claim has been filed with the shipper and/or confirmed that the product(s) have left defective from the product’s carrier, AFE Intake Store will issue a pre-paid shipping label from the shipper and customer will drop off the package at a local shipping hub for the shipping company. AFE Intake Store's decision to ship out replacement products prior to receiving finalizations or verdicts on any damage claim associated with shipping, will be done solely at the discretion of AFE Intake Store. Please note that on international returns, AFE Intake Store will not be responsible for any return shipping costs. Any authorized return shipment to AFE Intake Store will have a shipping damage claim filed with the corresponding shipping companies. All refunds to be issued will be temporarily postponed until such damage claims are settled with that shipper. If it is determined that the damage to the return shipment was not caused by the shipper, then the customer will not be entitled to any refunds and the item can be shipped back at customers’ expense. Items sent back without an approved RMA number will be refused and all damage claims will be null and void. A fee may be charged for any missing items. In the event that an item is received defective the customer must file warranty claims directly with the manufacturer unless instructed otherwise by the manufacturer. AFE Intake Store will be happy to assist customers with any warranty claims processes with manufacturer, however, the manufacturer and only has the sole discretion on warranty claims. AFE Intake Store has no input or leverage with warranty claims. If the customer decides to not keep the product instead of receiving a replacement because it is damaged, defective, and/or lost in transit, a 25% restocking fee will be applied for the return as this will then be considered a return under the conditions of “Decide Not to Keep Parts” or 10% restocking fee for store credit. Any costs incurred by AFE Intake Store for unauthorized shipment refusal and without first obtaining an RMA number from AFE Intake Store, will result in those costs being deducted from any refunds or store credit that the customer is entitled to. All shipping charges to be included with any refund, will be null and void if AFE Intake Store' Return Policy is violated in any way.
A Return Authorization Number that is issued by AFE Intake Store is valid for 15 days from the day that it is issued. Items must be sent using a service that is trackable and shows it is in the courier's possession no later than 15 days from the day that the RMA is issued. AFE Intake Store also will not issue another RMA # for this item if the previously issued RMA # has been over 15 days old.
Wrong Parts Received (shipping error, correct parts were ordered)
AFE Intake Store makes every attempt to ship all orders quickly and accurately. Occasionally, a mistake may made and the customer receives an incorrect part. It is required that the customer verify that all delivered items match the Sales Order before any installation takes place. If the part has been installed, painted, or modified in any way, the customer now owns the part and it is non-returnable. In the case incorrect parts are received, the customer must contact AFE Intake Store within 15 days to report the error. After 15 days all sales are final. If the error is verified by AFE Intake Store, an exchange for the correct part will be processed. The customer must obtain an approved RMA number from AFE Intake Store and ship back all item(s) in their original packaging with 100% of the original contents prior to AFE Intake Store sending out the replacement product. AFE Intake Store will not ship out the correct merchandise until confirmation of receipt of product is acquired by AFE Intake Store, customer may opt to place a deposit which is 100% of the cost of the item in order to expedite the shipment of the correct product. Once the return shipment is received AFE Intake Store will issue a full refund for the additional purchased product. If the customer decides not to keep the product instead of receiving a replacement because it is damaged, defective, incorrect, and/or lost in transit, a 25% restocking fee will be applied for the return as this will then be considered a return under the conditions of “Decide Not to Keep Parts” or 10% restocking fee for store credit. For domestic returns, AFE Intake Store will pay the shipping costs. Any costs incurred by AFE Intake Store for unauthorized shipment refusal and without first obtaining an RMA number from AFE Intake Store, will result in those costs being deducted from any refunds or store credit that the customer is entitled to. Any authorized return shipment to AFE Intake Store that incur shipping damage will have a shipping damage claim filed with the corresponding shipping companies. All refunds to be issued will be temporarily postponed until such damage claims are settled with that shipper. If it is determined that the damage to the return shipment was not caused by the courier, then the customer will not be entitled to any refunds and the item can be shipped back at customers’ expense. For international returns, shipping costs will be paid by the customer.
A Return Authorization Number that is issued by AFE Intake Store is valid for 15 days from the day that it is issued. Items must be sent using a service that is trackable and shows it is in the courier's possession no later than 15 days from the day that the RMA is issued. AFE Intake Store also will not issue another RMA # for this item if the previously issued RMA # has expired already.
Shipping
Orders are normally shipped within 24-48 hours, however, in some cases longer shipping times may occur. If you need the part(s) by a specific date please notify us by phone at 321-233-1488. AFE Intake Store ships to any location where UPS, FedEx, and the US Postal Service can deliver (Within the U.S). Any costs incurred by AFE Intake Store for unauthorized shipment refusal and without first obtaining an RMA number from AFE Intake Store, will result in those costs being deducted from any refunds or store credit that the customer is entitled to. A 25% restocking fee will be charged on any order if delivery is refused, or 10% restocking fee for store credit. Any authorized return shipment to AFE Intake Store that incur shipping damage will have a shipping damage claim filed with the corresponding shipping companies. All refunds to be issued will be temporarily postponed until such damage claims are settled with that courier. If it is determined that the damage to the return shipment was not caused by the courier, then the customer will not be entitled to any refunds and the item can be shipped back at customers’ expense. We will only ship to your billing address linked to the credit card unless you fill out our address form. International shipping costs on returns are not the liability of AFE Intake Store at any time and must be paid for by the customer in the return process.
Payments Accepted and Taxes
We accept Visa, Mastercard, Discover, American Express, bank wire transfers, and cashier or certified checks. We do not accept personal checks or CODs. AFE Intake Store collects sales tax on all orders shipping to California, as required by law. International orders over $300 MUST be paid via wire transfer only. Additionally we do NOT accept Pay Pal.
Prices
Prices are subject to change without notice. In the event that an incorrect price is listed or advertised, AFE Intake Store reserves the right to refuse or cancel any orders at the incorrect price. We apologize in advance for any inconvenience this may cause.
Order Cancelation
If your order has not been charged, you may cancel without penalty. If your order has been packaged, labeled for shipment, or charged, a 5% fee will apply to cancel your order due to the work our staff has put in already. Please note that most orders are pulled from inventory, labeled, charged, and ready for shipment very quickly after your order is placed, so please do not order unless you mean to actually receive and pay for your items. AFE Intake Store reserves the right to cancel any unshipped order without customer approval, but the customer will be notified. If an order has already shipped and the customer wants to cancel it, the Return Merchandise Authorization procedure must be followed and a restocking fee may apply. Refusing delivery of an item does not constitute an order cancellation and a 25% restocking fee will be applied for a refund or 10% restocking fee for store credit. Any authorized return shipment to AFE Intake Store that incur shipping damage will have a shipping damage claim filed with the corresponding shipping companies. All refunds to be issued will be temporarily postponed until such damage claims are settled with that courier. If it is determined that the damage to the return shipment was not caused by the courier, then the customer will not be entitled to any refunds and the item can be shipped back at customers’ expense. Please note that this cancelation policy does not apply to “special order” or “backordered” items. Gift certificates cannot be refunded.
Back Orders
From time to time parts ordered may not be available and a back-order is required. AFE Intake Store provides special order form paperwork for backorder situations. This paperwork supersedes the above mentioned “Order Cancelation” policy and backordered items are subject to the terms stated in your special order form. If possible to ship without any additional fee, all items from your order that are not back-ordered will be shipped directly to you. If the other items can be shipped with an additional shipping cost, you will be notified for approval of this cost before we ship these items.
Lost Shipments
In the event that a shipment is lost by a shipping company, a claim will be filed by the original shipper with that shipping company. AFE Intake Store reserves the right to issue any and all refunds, exchanges or replacements until the shipping company has reimbursed AFE Intake Store for the insured value of the lost shipment, Any deviation from this rule will be solely conducted by AFE Intake Store at its own discretion.
Any shipment that is shipped form AFE Intake Store location will carry an insured value. Any lost or missing shipments will be pursued with the corresponding shipping company for that shipment. Due to the fact that some products sold by AFE Intake Store are not actually stocked by AFE Intake Store, any insurance claims for lost or missing shipments will be conducted solely by the discretion of the supplier that had originally shipped out the merchandise.
For non-signature required shipments: If the tracking information that corresponds to a shipment confirms that the product was delivered to the intended address the customer assumes all responsibilities and liabilities for the receipt of that shipment. The customer is the one who provides AFE Intake Store with the ship to information and in doing so absolves AFE Intake Store of any liabilities for missing or stolen deliveries.
Installation and Labor Costs
AFE Intake Store assumes no liability for any installation or labor costs the customer may incur in connection with parts purchased from us, even if there was a wrong item received or defective item received. It is the customer’s responsibility to fully inspect all received parts for accuracy and quality before contracting an installation shop to do any labor.
Fraudulent Credit Card Transaction and Chargeback Policy
It is sad that we have to put this section into our return policy, but the fact is that many people that make purchases on the Internet do so with the intent to defraud the merchant. AFE Intake Store takes credit card fraud very seriously and that is why we have added this section. A chargeback is when you call your credit card company or bank and tell them to reverse the charges paid to a merchant. Filing a chargeback after receiving merchandise is fraud and we will prosecute anybody that attempts or commits fraud against us.
If you place a chargeback with your credit card company for any order that you placed and received, there will be a $150.00 research fee charged to your account upon receiving the chargeback by our merchant provider to cover our investigative expenses to prove that you did make the purchase. By filing a chargeback you are also voluntarily revoking your right to return the products that have been sent to you. AFE Intake Store does not tolerate credit card fraud, and all fraud, without exception, will be prosecuted to the full extent of the law. In addition, we will pursue civil legal action seeking any loss of income related to the fraud, including business, legal fees, research costs, employee down time and loss of revenues.
AFE Intake Store considers credit card charge backs to be fraud if you have made no reasonable effort to work with us to resolve any problems with your purchase. All frivolous chargebacks not only cost our employees time away from our usual and customary matters of conducting normal business, but cost us money, therefore:
You agree that if you, the buyer, choose to do business with AFE Intake Store, and you file a charge back with your credit card company, and you do not win the charge back argument, you agree to pay us $150 for our time responding to the matter plus any owed restocking fees that you have agreed to. You, the buyer authorize us to charge this amount to your credit card. If this charge is rejected (or chargedback again), AFE Intake Store will pursue legal action to recoup losses for our time associated with responding to the chargeback in addition to any other fees explained above. You agree to reimburse us or any representative we may appoint for any legal expenses your actions may make us incur. If any provision of this Agreement is deemed illegal, invalid, or unenforceable, the remaining provisions shall remain in full force and effect. The waiver of a breach hereunder does not waive any other or subsequent breach.
If you file a chargeback prior to returning merchandise and there are outstanding fees due to us (restocking fees or other agreed upon fees), your merchandise will not be accepted by us. We will either not sign for it (if signature is required) or will mark it return to sender. In the event that you win the charge back with your credit card company, and have not returned our goods, AFE Intake Store will attempt to recover fraudulently disputed charges plus all other fees owed to us and additional costs via a third-party collection agency and your account will be reported to all credit bureaus as a delinquent collection account. This may severely damage your credit rating for at least the next seven (7) years. In addition to this, AFE Intake Store will file a report with your local police or sheriff’s department, and file a mail fraud complaint with the United States Postal Inspection Service.
Note: The customer must attempt to return any and all merchandise to AFE Intake Store before attempting a chargeback. NO EXCEPTIONS!